Healthy Blue wants to meet the needs of members with mental health and substance use disorders. We also support those with intellectual and developmental disabilities. Healthy Blue works with providers, communities, government agencies and human services to provide the appropriate resources and tools.
You can check the member's eligibility and benefits through My Insurance Manager or by calling Provider Service at 866-757-8286.
Behavioral Health Prior Authorizations:
When you request prior authorization (PA) from us, we want the process to be fast, easy and accurate. We use the Cohere Health platform to provide you with a powerful tool to accelerate the PA process and expand real-time approvals.
You will still sign-on through My Insurance Manager so you can begin the process for medical services, but the portal will route you to the new web-based application, powered by Cohere Health, to enhance the efficiency of PA decisions.
Note: All clinical decisions are made by Healthy Blue.
Presentations
View our available presentations to learn more on behavioral health.